Shipping and returns

 

Ordering

Once your order has been placed you will receive a confirmation email, and we will start the production process. The hangers are personalized – if you added a personal message this is printed on special le petit lapin paper. Everything is packed in a durable le petit lapin canvas bag. The order is packed in a solid box: ready for shipping.

If you haven’t received a confirmation email, check your 'junk mail' and check the email address you entered. If you’ve entered a wrong address or haven’t received a confirmation email, please contact our customer service.

 

Shipping

Shipping costs within the Netherlands are € 9, -, to the United Kingdom € 15, -. Order over € 300, - are free of shipping costs. PostNL is our partner in the Netherlands and will deliver the parcel at the address given, or at a PostNL pick-up location (‘pakje gemak’). The product is packed in a sturdy shipping box to protect your order during transport.

Free pick-up at le petit lapin is also possible at:

le petit lapin, Donker Curtiusstraat 11, 1051JM Amsterdam

 

Delivery time

le petit lapin works with very short delivery times, indicated for every product. We ship your order on average within 5 working days.

 

Returns

Personalized products cannot be returned. Incomplete or defective items will be replaced – free of charge – by le petit lapin. Please contact customer service.

Hangers from the prêt à porter line can be returned within 14 days, without any reason. 

 

Invoice

The invoice is sent by email and is not included in the order package.